Provisioning Assistance

Installing your Bonder should be very simple if you follow the instructions (Service ID Form) included with your device when delivered. If you run into problems, choose your device below and review the process and diagrams to ensure you are installing it correctly. Alternatively, please download the Getting Started Guide – there’s a bunch of information about how to set up your bonder as well as contacting support

If all else fails, please contact us through the Support Centre option below.

Download the Installation Guide or Getting Started Guides below to assist you in connecting the Bonder and use it in conjunction with your Service ID Form to ensure all your settings are correct.

Open PDF to Download the Installation Gide

Fusion Bonded Premium

If your Bonder looks like the one pictured above, choose this option to review the provisioning and installation process.

How to Connect – DiagramBonded Premium Getting Started Guide (A4)Bonded Premium Getting Started Guide (A3)

Fusion nanoBonder/nanoBonder Lite/Mini Bonder

If your Bonder looks like the one pictured above (or is a Mini Bonder like the one pictured right), choose this option to review the provisioning and installation process.

How to Connect – DiagramnanoBonder Getting Started Guide (A4)nanoBonder Getting Started Guide (A3)MiniBonder Getting Started Guide (A3)

Fusion Bonded Hybrid

If your Bonder (nano or Mini (pictured)) is being used for a Bonded Hybrid service, choose this option to review the provisioning and installation process.

How to Connect – DiagramBonded Hybrid Getting Started Guide

Support

If you are still having problems provisioning or installing your bonder, please lodge a Support Ticket through the Support Centre page (or through the Client Portal).

Visit our Support CentreVisit the Download Centre